On Thursday Tesco's engineer called to say he was authorised to fix the Secondary Air Injection Motor which is good. After a little wrangling he also agreed to get an under tray fitted which is also good. But the plastic inner bits of the wheels he wouldn't sort out which is bad. It seems that he wants me to make the arrangements to get it sorted too which is a bit tricky and not what I'd expect from a professional insurance company. I said that I would call the Ombudsman Liaison Man about the wheels.
I called the Ombudsman Liaison Man. He wasn't interested in sorting out the wheels. He's not interested in compensating me for the aggravation, the cost of driving backwards and forwards to collect the car, the insurance that I've paid for a car I was unable to drive, the phone calls (Tesco aren't a free number on a mobile), getting the car finally diagnosed or indeed anything else. He's closing the file and will issue a letter to that fact which he agreed I ought to have by Wednesday 31st March 2010. Clearly I'll have to take those things up with the Ombudsman.
The Ombudsman Liaison Man was again surprised that I still haven't got details of the engine. I know that this seems a small point but, according to their website, the DVLA require the information. The precise details I need are summarised below:
Change to engine and cylinder capacity (engine size)
DVLA will need written evidence of any changes to engine number and cylinder capacity (cc). Written evidence can be:
- a receipt for the replacement engine
- written evidence from the manufacturer
- an inspection report provided for insurance purposes
- written confirmation on headed paper from a garage if the change in engine size took place before you bought the vehicle
I don't know what the penalties for not doing this are but I do know that Tesco will be unwilling to pay them.
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