Computer says no

Apparently the bonnet and bumper and wings are slightly different colours and that's because some are metal and others plastic and the bonnet didn't need respraying. Ok.

Apparently the rear wash wipe didn't work before the accident as it is blocked and reattaching it did nothing. Ok.

The local SEAT garage got the radio working. It took them quite some time more than the 20 minutes suggested.

The random bits have now gone. I have a new button which doesn't seem to be missing from my car so someone else might be pissed off too now.

The engine warning light was turned off... Not sure who did this...

The engineer drove the car and said it was fine. But he didn't try the lights in the dark and he wasn't told of the vibration and erratic revs.

It was taken to a SEAT dealership who inspected and drove the car and also said it was fine. They prepared a report and I asked for a copy but the engineer didn't send me this. When I spoke to them they hadn't been made away of the problems with the car and so they didn't try the lights in the dark and weren't told of the vibration and erratic revs.

It was put on the special computer; the special computer says NO.

Eventually the car was returned on the 2nd March 2010. Visually the car seemed to have developed really badly scratched wheel centres which were fine before the last visit. I called my complaints man at Tesco to tell them this before I even unlocked the door but they didn't believe me because the engineer says they weren't touched and so they must be fine. He said I had to check the rest of the car.

I checked the rest of the car...

All of the engine problems are still quite apparent as is the crazy dipping lights. However, the engineer drove the car and said it was fine. The computer said it was fine.

My complaints man said that as far as he was concerned everything was ok with the car because the computer says so and the case is closed. I tried to suggest that eyes and ears and a sensitive bottom (sitting in the car when idling is a bit like sitting on a washing machine) have been used as sensory devices for far longer than computers. But the computer says no he said. He explained how we now rely on computers and if the computer says no that means no. I didn't mention that I program computers for a living...

I contacted the Ombudsman that afternoon. The following day I got some documentation from him. I am still waiting for the promised documentation closing the case and the engine number) from Tesco.

On the 5th March the engine warning light came on again. It remains on.

On the 8th March I called UK Insurance. Apparently they underwrite Tesco insurance. I was passed around and promised that someone (possibly my friend the complaint man) would call back. They didn't call back but the Ombudsman Liason Man did.

The Ombudsman Liason Man (he works for Churchill who seem to be UK Insurance too) is going to review the evidence and see if I've been hard done by and will call back in 5 days. I offered him exhibit A (the car) but he doesn't want to look at that.

I'm sending The Ombudsman Liason Man a link to this blog as some evidence.